Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Chewy stock trades in range, but the company's improvements could start to be reflected in the stock in 2026.

Wise's customer growth has slowed to 11%, but total payment volume is accelerating, driven by platform infrastructure ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

The most valuable lesson I’ve taken from waitressing is understanding what people really want from an experience.

Airlines aren't always on the hook when your flight is canceled or delayed. Before you ask for compensation, ask these two ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

The Kannapolis Customer Service Department has launched a new online payment portal for utility customers. A press release from the city indicated that the new portal will provide customers with “the ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Meta has three months to comply with Indian government directions that could affect how WhatsApp operates in the country.

Tennessee American Water is sending letters to customers this month "as part of its commitment to provide safe, clean, reliable, and affordable water service." The letters request help from customers ...