Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

We may receive a commission on purchases made from links. You've probably heard that too much of anything is bad, and ironically, that includes sitting. Spending hours in a chair can get really boring ...

The software giant unveils an online version of the physical support Answer Desk that's been up and running at the various Microsoft Store outlets. Lance Whitney is a freelance technology writer and ...

Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...

As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today’s companies house the most complex collections of technology ever assembled. Just the ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

SEAL BEACH, Calif., Oct. 16, 2025 /PRNewswire/ -- HD Tech, Orange County's premier Cyber Lifeguard, launches its 24/7 1-800 Help Desk (877-540-1684), saving small businesses with 5–25 employees in OC ...

The U.S. Customs and Border Protection agency uses this procurement to ensure its offices and agencies can connect to IT systems. The U.S. Customs and Border Protection agency has given industry a ...

Welcome back, RedHawks! We are excited to have you back and start the Fall 2025 semester with you, but first we want you to know what your support options are should you ever need them. As we begin ...