Any organization looking to manage and exploit its knowledge more effectively can't afford to ignore metadata creation. Metadata's application, however, can't stop at creation. Organizations must ...

Even though the field of knowledge management (KM) has been around for 15 to 20 years, it is still evolving and has room for improvement. When we look at the business environment today, we see a ...

This article was co-written with Leila Dige. As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the ...