Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

We may receive a commission on purchases made from links. You've probably heard that too much of anything is bad, and ironically, that includes sitting. Spending hours in a chair can get really boring ...

Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

The U.S. Customs and Border Protection agency uses this procurement to ensure its offices and agencies can connect to IT systems. The U.S. Customs and Border Protection agency has given industry a ...

It’s understandable that a CIO would be worried that a new “Bring Your Own Device” policy could lead to a spike in technical support calls, swamping an already resource-strapped help desk. Even worse, ...

Welcome back, RedHawks! We are excited to have you back and start the Fall 2025 semester with you, but first we want you to know what your support options are should you ever need them. As we begin ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...